Shipping Policy

At NEA Wellness, we want your shopping experience to be smooth, transparent, and worry-free from checkout to delivery.
Every order is handled with care  because we know you’re excited to receive your wellness essentials. 💚

📦 Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is packed and ready, you’ll receive a confirmation email with your tracking details.

If there is any delay due to stock availability or shipping issues, we’ll notify you immediately via email.

🌍 Shipping Timeframes

Delivery times may vary depending on your location:

  • Domestic Orders: 5–10 business days

  • International Orders: 10–20 business days

We always work with trusted carriers to ensure your order arrives safely and on time.
Please note that delivery times are estimates and may be affected by customs, weather conditions, or courier delays.

✈️ International Shipping

We proudly ship worldwide 🌎.
Customs or import duties may apply depending on your country’s regulations.
These fees are the responsibility of the customer, and NEA Wellness cannot predict or control these charges.

We recommend checking with your local customs office for details before placing your order.

📬 Tracking Your Order

Once your order has shipped, you’ll receive an email containing your tracking number and a link to follow your package’s journey.

If you don’t receive your tracking information within 3 days after placing your order, please check your spam folder or contact us at support@neawellness.com.

💛 Order Changes & Cancellations

We understand that mistakes happen!
If you need to update your shipping address or cancel an order, please contact us within 12 hours of purchase.

After 12 hours, orders may already be in processing and cannot be modified.

❌ Lost or Stolen Packages

While we do our best to ensure every order arrives safely, NEA Wellness is not responsible for lost or stolen packages after delivery confirmation.
If your tracking shows “Delivered” but you haven’t received your order, please check with your local carrier or neighbors before contacting us.

We’ll always do our best to help you locate your package.

🎁 Packaging & Sustainability

We care about the planet just as much as we care about your wellness. 🌿
That’s why we use eco-friendly packaging whenever possible  recyclable materials, minimal plastic, and reusable wrapping  to reduce waste and support sustainable living.

🕊️ Need Help?

Our support team is here to make sure your shopping experience stays stress-free and delightful.

📧 Email: support@neawellness.com
🌐 Website: www.neawellness.com

We respond within 24–48 hours, and we’ll always do our best to make things right.

Thank you for choosing NEA Wellness, where comfort, care, and sustainability meet at your doorstep. 💚