Return Policy

At NEA Wellness, your happiness means everything to us.
We take great care to ensure that every product you receive brings comfort, balance, and satisfaction.
However, if something isn’t quite right, we’re here to make it right. 🌿

💚 Easy Returns

If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, unwashed, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

We’re happy to accept returns for:

  • Incorrect or defective items

  • Damaged items upon arrival

  • Products that don’t meet your expectations (we understand  comfort is personal!)

Simply contact our support team at support@neawellness.com within 30 days of delivery to begin the process.

🚚 How to Return an Item

  1. Email support@neawellness.com with your order number and reason for return.

  2. Our team will respond within 1–2 business days with return instructions.

  3. Once your return is received and inspected, we’ll send you a confirmation email.

  4. Your refund will be processed within 5–7 business days after approval.

Please note:

  • Customers are responsible for return shipping costs (unless the item is defective or sent in error).

  • Shipping fees are non-refundable.

💳 Refunds

Approved refunds will be issued to your original method of payment.
Depending on your bank or payment provider, it may take 3–10 business days for the refund to appear in your account.

If you haven’t received your refund after 10 business days, please contact your bank first, and then reach out to us  we’ll gladly help you sort it out.

🔄 Exchanges

We currently do not offer direct exchanges.
If you’d like a different item, please return your original purchase for a refund and place a new order through our store.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened skincare or wellness products

  • Personal care tools (e.g., massagers, brushes) once used

  • Gift cards or digital products

We hope you understand, this helps us keep every customer’s experience safe and fresh. 🌸

🎁 Gifts

If you received your item as a gift, we’ll issue a store credit once the returned item is received.
This way, you can choose something that perfectly suits your comfort and wellness journey. 💫

🕊️ Need Help?

Our support team is here to ensure your experience is peaceful and stress-free.
If you have any concerns about your order, please reach out to us anytime.

📧 Email: support@neawellness.com
🌐 Website: www.neawellness.com

We’ll respond within 24–48 hours  with care, kindness, and solutions that make things right. 💚